Unisys Corporation is a global software company that employs almost 40,000 people in 100 countries. It provides information systems, services and e-business solutions for its customers in order to help them operate confidently in the Internet economy. The revenue of the corporation was $6.9 billion in 2000.

Pacific Development Lab (PDL) is one of the company’s three R&D laboratories in the US. It responds to customers’ needs by improving and developing the rich portfolio of software tools that the company delivers.

As an objective to become a world class laboratory, PDL’s management started to build a measurement system in the 90’s that could help them in critical decision making. Later they became acquainted with the Balanced Scorecard concept and decided to implement a BSC project in their laboratory. They chose QPR ScoreCard because it fulfilled the company’s strict requirements of a modern and dynamic management tool. PDL set value on QPR ScoreCard’s interactive features that are contained within a web-based solution as well as the easy use of the software.